No vague promises. No "best effort" language. Here's exactly what you can hold us accountable for.
We've seen enough vendor relationships to know how this usually goes. Lots of promises on the sales call. Lots of excuses once you've signed. We do it differently.
Everything below is in the contract. If we don't deliver, you have recourse. That's the deal.
These aren't aspirations. These are obligations.
< 5 min
During coverage hours, new leads receive a call attempt within 5 minutes of entering the system.
7 days
ISA team operates 8am-8pm local time, seven days a week. After-hours leads contacted by 9am next day.
< 24 hrs
Lead status in CRM updated within 24 hours of every contact attempt. You always know where things stand.
Monthly
Detailed reporting on lead volume, contact rates, qualification rates, and pipeline performance.
< 1 hr
New leads from connected sources appear in the CRM within 1 hour of generation.
Live
Qualified leads transferred live to your agents - while they're still on the phone with our ISA.
What We Guarantee
We control how fast we call, how persistent we follow up, and how accurately we report.
Every lead called within 5 minutes during coverage hours. Measurable. Auditable.
Multi-touch sequences until we get a real conversation or confirmed non-interest.
Every lead status updated within 24 hours. You can see exactly where everything stands.
Monthly reports on everything that matters. No hiding behind "proprietary metrics."
What We Don't Guarantee
We can't control markets, buyer motivation, your agents' performance, or timing.
Anyone promising "X closings per month" is lying. Close rates depend on lead quality and your team.
"Get your money back in 90 days" is marketing. Real estate cycles are 6-18 months.
We convert what you send us. If your campaigns generate tire-kickers, we can't turn them into buyers.
We get qualified leads on the phone. We can't close for them.
This only works if both sides execute. Here's what we need from you.
We convert leads. You provide the lead flow.
During business hours, someone needs to pick up.
We're paid at close. Timely reporting is required.
No shadow pipelines. Everything in one place.
Keep contact info and availability current.
Attend calls. Implement feedback. Communicate issues.
Disagreements happen. Here's how we handle them.
Disputes must be submitted in writing within 14 days of the event in question. Include specific dates, lead IDs, and supporting evidence.
Our team reviews the evidence, pulls system logs, and responds with findings. If we made an error, we fix it.
If you disagree with our findings, you can request escalation to leadership. We'll schedule a call within 5 business days.
For unresolved disputes, the contract includes arbitration provisions. This has never been necessary - we prefer to work things out directly.
Cloud Deal attribution disputes: Attribution is based on source tracking at lead creation. System records control unless an audit confirms error.
Here's what you're signing up for. No surprises.
CORE Contract Term
12 months
Standard partnership agreement. We're building for the long term, not one-quarter experiments.
SCALE Contract Term
24-36 months
Longer commitment in exchange for lower rates and dedicated resources.
Rate Lock Period
6 months
Your royalty rate is locked for the first 6 months, then may adjust quarterly based on actual performance.
Termination
Standard terms
We don't trap you. But we're not set up for month-to-month experiments either.
"Started with 120 agents. Within 24 months, we grew to just over 200. The coaching and accountability made the difference."
Most companies hide their SLAs until after you've signed. They make vague promises on sales calls, then point to fine print when things go wrong. We've been on the receiving end of that. It's not how we do business.
Everything on this page is in the contract. If we don't hit our SLAs, you have recourse. If we consistently miss them, you should leave - and we won't make it hard.
We publish our commitments because we believe accountability goes both ways. We hold you to your obligations. You hold us to ours. That's what a real partnership looks like.
Apply takes 2 minutes. We'll walk you through the contract, answer your questions, and confirm fit before anyone signs anything.
Apply NowQuestions about contract terms? Just ask. We'll send you the full agreement before your call.